Frequently Asked Questions

Find Answers To The Most Common Questions

Frequently Asked Questions2020-10-02T10:17:12+01:00
Do I need medical insurance?2020-10-02T10:14:38+01:00

For Camino trips whether guided or self guided you should have medical insurance or the E111 card.

For our treks in Ethiopia, Namibia and Peru you should have medical insurance and travel insurance that includes emergency extraction cover. Be sure to engage with you travel insurance provider to make sure you have adequate insurance in place for the trek you are undertaking.

 

Do you match people us for sharing?2020-10-02T10:13:54+01:00

We do not match people up for sharing as we rarely get anyone willing to share with a stranger. If you do not have someone to share with you must book a single room.

What happens if ITW cancel the trip?2020-10-02T10:12:58+01:00

If we have to cancel a trip/package because of a force majeure or an Act of God then Into the West Adventures will not issue refunds but we will reschedule your trip for a later date or move your payment to another trip/package within a twelve month period from the date that we cancel. We will not be liable for any other financial loss to the client such as, flights, transfers, accommodation outside our package, vaccination costs or any costs of a personal nature.

What happens if a trip get cancelled due to lack of numbers?2020-10-02T10:15:35+01:00

If we cancel any guided Camino trip due to lack of numbers we will offer one of the following options

  1. Full refund of all payments made to us.
  2. Transfer of your payment to another trip within a twelve month period from the date we cancel.
  3. The opportunity to continue self guided.
Are balance payments refundable?2020-10-02T10:09:41+01:00

Balance payments are non-refundable.

If you cancel within fourteen days prior to departure you forfeit your balance payment but if you cancel outside the fourteen days you can transfer your balance payment to another trip within a twelve month period from the date of cancellation. Failure to use your balance payment within the twelve month period will mean the balance payment is forfeit.

 

Are deposits refundable?2020-10-02T10:07:16+01:00

Deposits are non-refundable. 

If you cancel within fourteen days prior to departure you forfeit your deposit but if you cancel outside the fourteen days you can transfer your deposit to another trip so long as the trip is within a twelve month period from the date of cancellation. Failure to use your deposit within the twelve month period will mean the deposit is forfeit. 

 

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